There are a few things to try here.

iOS USERS

  • Check you are not in “Do Not Disturb” mode
  • Make sure Notifications are turned on in your phone settings
  • Make sure Notifications are turned on in the Genesis App

ANDROID USERS

  • Check version of Android – if less than 4.0.4 you may need to update
  • Check notifications are enabled in your settings – ensure the “Show notifications” tick-box is selected.
  • Check you are not in “Do Not Disturb” mode