There are a few things to try here.
iOS USERS
- Check you are not in “Do Not Disturb” mode
- Make sure Notifications are turned on in your phone settings
- Make sure Notifications are turned on in the Genesis App
ANDROID USERS
- Check version of Android – if less than 4.0.4 you may need to update
- Check notifications are enabled in your settings – ensure the “Show notifications” tick-box is selected.
- Check you are not in “Do Not Disturb” mode